Customer Service Representative - Remote (OK) - Join Our Dynamic Team in Healthcare Services

Unlock a fulfilling career in customer service with our leading Healthcare Services company! We're seeking a highly skilled and motivated Customer Service Representative to join our remote team in Oklahoma. As a fully remote role, you'll enjoy the flexibility to work from anywhere while making a positive impact on our members' lives.

About the Opportunity

We're offering an attractive remuneration package for the successful candidate, including:

• Starting pay rate of $14.00/hr
• Comprehensive benefits package with medical, dental, and vision insurance
• 401(k) Retirement Savings Plan with company match
• Paid time off and paid parental leave
• Flexible remote work arrangement with a supportive team environment

Job Responsibilities

As a Customer Service Representative, you will:

• Receive and document customer concerns, ensuring accurate and timely information
• Follow company procedures and input accurate trip data into systems
• Multitask effectively to extract necessary information from multiple systems
• Review and educate members on services and their insurance coverage
• Refer unresolved customer grievances to the designated department for further investigation

Requirements

To be successful in this role, you will need:

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Strong organizational, written, and verbal communication skills
• Ability to type 35 words per minute or more
• Capability to handle a high volume of calls, up to 100+ calls per day

Preferred Qualifications

We welcome candidates with:

• Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we want to hear from you! Apply Now and take the first step towards a rewarding career with our team.

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