Customer Research & Analytics Specialist II

Customer Research & Analytics Specialist II Oxford Manila New York Full time Senior Research Executive – Customer and Market Insights Strategy – Contract Are you an enthusiastic and ambitious Senior Research Executive? Would you like to join our high-performing Customer and Market Insights team? About our team Our goal is to have best-in-class customer and market insights. You will join a high performing team that helps ensure the customer is at the heart of business decisions. The team acts as an in-house market insight agency, as such we design, analyse and deliver insight projects from start to finish.

About the Role

As Senior Research Executive, you will lead the day-to-day management of global tracking studies and ad hoc research projects. You will contribute to all stages of the research process, from stakeholder consultation and questionnaire design to detailed analysis and insight delivery. Responsibilities:

• Manage customer satisfaction programmes including survey refinement and quarterly reporting
• Deliver strategic research projects by planning designing and analysing market studies
• Present findings with clarity and actionable recommendations
• Collaborate with internal teams and external research agencies
• Ensure accuracy and consistency across all insights and analysis
• Support colleagues undertaking research with advice and best practices

Requirements:

• Market research experience with demonstrated expertise in generating insights
• Degree-level education and a relevant research qualification
• Excellent analytical and problem-solving skills
• Perfect written and spoken English
• Strong project management skills and ability to work across multiple deadlines
• Proficiency in Microsoft Office Access and SharePoint
• Knowledge of SPSS and R is beneficial
• Confident presentation skills and visual storytelling ability

Work in a way that works for you We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Apply Job! Apply to this Job