Entry-Level IT Support Associate Daylight Shift (F)
About the position Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Upper Arlington/Columbus, Ohio data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.
Responsibilities
- Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
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- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
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- Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
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- Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Requirements
- Previous customer-service work experience.
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- Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
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- Excellent written and verbal communication skills.
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- Strong analytical and independent problem-solving skills.
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- Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
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- Must pass pre-employment screens.
Nice-to-haves undefined
Benefits
- Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
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- Parental leave.
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- Top-tier medical, dental, and vision insurance at an affordable rate.
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- Disability and life insurance.
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- Wellness engagement opportunities.
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- 401(k) with a generous match.
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- Paid parking and other perks.
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