FLEX Project Manager, Technology Experience Center

This is a temporary position.

The FLEX Manager, Project Manager is part of the Technology Experience Center’s Business Systems Transformation team which is responsible for leading the execution of transformational work supporting Marriott’s Service Desk. A critical member of the initiative team, this role will coordinate the design and implementation of a modern service desk to achieve optimal resource management, increased customer satisfaction, and operational excellence by way of shifting from application to functional skills in alignment with our Digital Technology Transformation.

To be successful in this role, candidates must possess excellent time management skills, have significant project management experience, critical thinking skills, be adept at building relationships, and demonstrate the ability to proactively manage multiple and competing priorities in a fast-paced environment.

CANDIDATE PROFILE

Education and Experience

Required

• Undergraduate degree in Business Management, Technology, or a related field or equivalent experience/certification
• 5+ years of relevant professional experience working with IT to support/manage the execution of projects
• 2+ years of Agile Delivery experience using Scrum, Kanban and SAFe methodologies and principles
• 2+ years experience working with Atlassian Jira
• Strong project management skills with a record of on-time, on-budget project delivery
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
• Proven ability to deliver results in a fast-paced environment.
• Excellent problem-solving skills and the ability to think analytically.
• Strong written and verbal communication skills

Preferred

• PMP, CAPM, Scrum or SAFe certification
• Experience with ServiceNow Incident Management and Reporting
• Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice
• Demonstrated ability to work independently and with others
• Excellent analytical skills where problems are very unusual and difficult
• Thrives in a highly collaborative, matrixed, complex, fast paced environment
• Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

CORE WORK ACTIVITIES

• Supports the development and maintenance of the initiative strategy and roadmap
• Manages comprehensive project plans, ensuring timely delivery and alignment with objectives
• Identifies KPIs and initiative success metrics
• Manages RAID log, driving action against open risks, issues and decisions
• Documents and shares meeting notes
• Identifies, assigns, and tracks action items
• Builds integrated implementation plan inclusive of change, communication, technical and business activities required to launch initiative.
• Coordinates activities across business and technical workstreams to enable collaboration
• Facilitates team standups to drive progress on deliverables, remove blockers and identify risks
• Facilitates cross-departmental update meetings to keep stakeholders informed of initiative updates
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Manages the flow of questions and directs questions.
• Represents initiative team in meetings

Additional Responsibilities

• Attends and participates in all relevant meetings.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

The pay range for this position is $40.81 to $63.56 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 31 days after the date of this posting, January 16, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.