Call Center Representative_EXP
Job title: Call Center Representative_EXP in Bloomfield, CT at HonorVet Technologies
Company: HonorVet Technologies
Job description: Call Center RepresentativeLocation- NSP - BLOOMFIELD CTDuration- 5+ monthsShift Timings- standard shiftPay rate- $19.00/hrJob Description
- Candidate must demonstrate a strong familiarity with Microsoft Office/Teams and significant Windows utilization, all other basic application familiarity.
- Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
- Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
- Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
- Candidate must be on time, able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
- Candidate must also be able to work regularly scheduled weekends and holidays on a rotating basis. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
- Candidate must be able to work well in a call center and team environment and understand shift work and its requirements, including willingness to handle evening shifts, weekends and holidays.
- Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.
- Must have strong attendance
- Must be articulate and speak professionally
- Must be able to work nights/weekends/holidays if scheduled for that rotation
- Looking for excellent customer service skills to represent Otis Elevator well