Brand Standards Coach - [Remote, Up to 100% Travel Required]
Job title: Brand Standards Coach - [Remote, Up to 100% Travel Required] in Phoenix, AZ at Papa John's
Company: Papa John's
Job description: This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.Job Description Summary:The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC's primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.Duties and Responsibilities:
- Conduct ROIPs in restaurants to meet company goals for frequency
- Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
- Support successful NROs
- Perform franchise calibration visits as determined by the Brand Standards Department
- Support the testing and roll-out of new products
- Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs
- Influence improvement of operational results through restaurant optimization
- Coach improvements in guest experience, product quality, training, and image to drive profitability
- Provide hands-on training during evaluations, providing positive and constructive feedback as necessary
- Efficiency in time and territory management ensuring all visits are completed within the timelines identified in the ROIP process
- Communicate on any areas of improvement identified during restaurant visits
- Schedule all travel in the most cost-effective manner
- Complete all responsible administrative functions and requirements of the role in a timely manner
- High School Diploma or GED required; College degree preferred
- Five to ten years of progressive operations management experience required
- Experience working with franchisees preferred
- Industry experience in restaurant operations preferred
- Demonstrated knowledge of general math, P&L, and financial analysis skills
- Demonstrated knowledge of cash controls, labor/transaction forecasting
- Demonstrated flexibility and urgency in prioritizing and organizing projects
- Proficient with FOCUS System or other points of sale system
- Proficient with technology including Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory management
- Completion of the Management Development Program (MDP)
- Travel within region
- Ability to travel up to 90%, including weekends
- Effectively utilize data to generate insights for operations excellence
- Planning & Prioritization: highest impact, highest value
- Strong financial & business acumen
- Effective communication (written and oral) and strong presentation skills
- Maintain a professional demeanor aligned with Papa Johns core values
- Problem solving; ability to use rigorous logic to solve problems with innovative effective solutions
- Advanced organizational skills, ability to effectively manage time, plan, and work independently with flexibility and minimal supervision
- Ability to adapt to different situations and personalities with the ability to diffuse volatile situations should they arise
- Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise with a desire for continuous learning
- Ability to effectively communicate, inform, and influence within the organization
- High volume mentality; driven to achieve company goals and objectives through continuous improvement
- EVERYONE BELONGS - Diversity, Equity, Inclusion and Teamwork
- DO THE RIGHT THING - Integrity, Character and Community
- PEOPLE FIRST - Customer and Team member Focus
- INNOVATE TO WIN - Think Differently and Lead Change
- HAVE FUN - It's Pizza, It Has To Be Fun!
- CUSTOMER FOCUSED - Put the customer's needs first
- RESULTS DRIVEN - Commit to achieving objectives
- INNOVATIVE MINDSET - Open to new ideas and ways of doing business
- STRATEGIC THOUGHT LEADERSHIP - Engage in logical and systematic thinking
- COLLABORATION - Work together in the most effective way