Pharmacy Customer Support Specialist (Remote-Hybrid)
Job title: Pharmacy Customer Support Specialist (Remote-Hybrid) in Quincy, MA at ProPivotal
Company: ProPivotal
Job description: Pharmacy Customer Support Specialist (Remote-Hybrid)As a Pharmacy Customer Support Specialist (Remote-Hybrid), you will assist healthcare providers, including doctors, hospitals, and pharmacies, with prescription coverage verifications. This role starts with processing inbound faxes and verifying prescription details before transitioning to provider phone support in a call center setting.Why You’ll Love This Job:
- Competitive pay with the opportunity for long-term growth
- Fully paid training to set you up for success
- Mostly remote after the first month, with just one on-site day per month
- Temp-to-perm opportunity for career advancement
- Process inbound faxes from healthcare providers regarding prescription approvals
- Verify prescription details (e.g., provider info, patient data, medication dosage) and follow up for missing information
- Accurately enter prescription requests into the system for processing
- Handle inbound provider calls (approx. 20 per day) regarding prescription approvals and coverage
- Ensure data accuracy by following structured workflows and company procedures
- Communicate professionally with healthcare professionals
- Attend fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days
- 6+ months of customer service experience (call center preferred, but other customer-facing roles considered)
- Strong verbal communication skills to interact professionally with healthcare providers
- Excellent attention to detail for verifying prescription and patient information
- Experience handling high-volume calls in a customer service or call center setting
- Familiarity with medical or pharmacy terminology
- Basic proficiency with database entry and electronic records systems