Customer Care Specialist - Part-Time PM

Remote Full-time Live

Description:

The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks.
The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail.
This position is fully remote.
This part-time position requires, 3 weekdays with a schedule of 4:00PM-9:00PM EST and every other weekend 3:00PM-11:00PM EST.
Customer Service: Maintain High Standards: Consistently uphold a high standard of customer service, promoting a positive and professional customer experience.
Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center.

Requirements:

Adhere to Anserve’s core values.
Proven work experience as an Appointment Setter, Call Center, or similar role
Excellent communication skills including active listening.
Service-oriented and able to discern the caller’s reasons.
Proficient with Amtelco platform, and/or able to learn efficiently.
Optimistic and creative in “getting the job done” when times are difficult.
Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
Disciplined in a remote environment, with a demonstrated dependability.
Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
Bilingual a plus

Benefits:

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