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Onsite Implementation Specialist - (Practice +)

Remote Full-time Live

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This role requires issue investigation, creative problem-solving and training clients, as well as internal staff, as needed.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

  • Client Training:
  • Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
  • Complete practice assessments and workflow analysis guided by industry best practices.
  • Instruct clinical and non-clinical staff on the proper use of software applications.
  • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
  • Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
  • Perform additional responsibilities as assigned based on business needs.
  • Issue Resolution and Optimization:
  • Investigate and resolve client issues during implementation and go-live.
  • Identify opportunities for workflow improvement and optimization post-go-live.
  • Collaboration:
  • Partner with internal teams to ensure successful implementation and alignment with client needs.
  • Communicate effectively with clients and team members to ensure alignment and satisfaction.

    • Minimum Requirements

  • Bachelor’s degree in a related field.
  • 3-5 years of experience in the Healthcare IT industry, specifically software implementation.
  • Proven ability to build strong relationships and influence behavior.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, time management, and organizational abilities.
  • Demonstrated creative problem-solving skills.

    • Preferred Qualifications

  • Knowledge of or experience in one of Nextech’s core medical specialties.
  • Familiarity with medical clinic workflows.
  • Understanding of HIPAA and PHI regulations.
  • Background in insurance billing.

    • Working Environment/Physical Demands

  • Work Environment:
  • Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.
  • Physical and Mental Requirements:
  • Periods of stress may occur due to project deadlines or travel demands.
  • Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.
  • Travel:
  • Up to 100% long-distance or air travel may be required.
  • Travel to and from customer locations.

    • Total Rewards

  • Generousannual bonusopportunity
  • 401(k)withEmployer Match
  • Flexible Time Off:take time off when you need itwithout worrying about available hours
  • 10 paid holidays + 1 floating holiday
  • Volunteer Time Off
  • Insurance:Choice ofMedical, Dental, and Vision plans
  • Health Savings Account with employer match
  • Flexible Spending Account
  • 100% Company-Paid Parental leave
  • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
  • iCREATEEmployee Recognition Program
  • Wellness Program including discounts on medical premiums
  • Employee Assistance Program with free counseling sessions available
  • Corporate Discounts on Retail, Travel, and Entertainment
  • Pet Insurance options
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