Remote Customer Service Specialist - Dental
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures. You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues. Responsibilities: Product application guidance and step by step assistance Inbound and outbound customer calls to address product inquiries and help place orders Troubleshoot and work to resolve product or application issues, concerns, and complaints Document and update customer follow up records Work cooperatively and efficiently with the team to provide excellent customer service to all customers Develop and maintain a knowledge base of the evolving products and services ?Qualifications: Initiative, reliability, dependability, resource-fullness, and a "can do" attitude Assertiveness and confidence Respectful demeanor Ability to take take instruction and be coachable Previous experience in customer service Previous experience in dental office a plus Positive, friendly, patient, and professional demeanor Ability to build rapport with customers and team members Ability to deescalate unhappy customers Excellent written and verbal communication skills Ability to prioritize and multitask in a fast pace environment Computer literacy and ability to learn several platforms Stable High speed internet Remote work space free of noise and distraction Technology Savvy Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: On-the-job training Paid time off Work from home Shift: Day shift Weekly day range: Monday to Friday Work setting: Remote Experience: Customer Support & Client Services Occupations: 1 year (Required) Work Location: Remote Apply Job! For more such jobs please click here!