Customer Care Architect – Remote – Principal AdTech Data & Identity Engineer – arenaflex Global Customer Experience Team

About arenaflex – Pioneering the Future of Flight and Customer Connection

arenaflex is a world‑leading airline that has been redefining the way people travel for more than a century. With a mission to Connect People, Connect the World, arenaflex operates an extensive network that spans six continents, serving millions of passengers each year. Our commitment goes beyond moving travelers from point A to point B; we strive to create meaningful experiences, foster inclusive communities, and empower our employees to innovate without limits.

As part of our ambitious growth strategy, arenaflex is expanding its digital ecosystem to deliver hyper‑personalized, data‑driven interactions across every touchpoint. The Customer Experience & Loyalty division is the engine that powers this transformation, blending cutting‑edge advertising technology (AdTech) with deep customer insights to shape the future of travel marketing.

Why This Role Matters – The Vision for a Principal AdTech Data & Identity Architect

In today’s fast‑moving digital landscape, the ability to understand each traveler as an individual—while respecting privacy and security—is a competitive advantage. As the Principal Architect for AdTech Customer Data & Identity, you will lead the design, development, and deployment of a unified customer identity framework that powers personalized marketing, loyalty programs, and cross‑channel campaigns. Your work will directly influence how arenaflex engages with its customers, drives revenue, and builds lifelong brand loyalty.

Key Responsibilities

• Architect the Customer Identity Platform: Design a scalable, secure, and future‑ready architecture that integrates data from booking systems, loyalty programs, mobile apps, and third‑party partners.
• Define Data Models and Identity Graphs: Create comprehensive customer data schemas, identity graphs, and attribute taxonomies that enable precise audience segmentation and targeting.
• Implement Industry‑Standard Identifiers: Deploy and maintain identifiers such as UID 2.0, Match ID, and other emerging standards to ensure interoperability across DSPs and ad exchanges.
• Lead Cross‑Functional Collaboration: Partner with Marketing, Product, Engineering, Data Science, and Security teams to translate business goals into technical solutions.
• Stay Ahead of AdTech Trends: Continuously monitor market developments, emerging technologies, and regulatory changes to keep arenaflex’s platform at the forefront of innovation.
• Data Governance & Compliance: Embed privacy‑by‑design principles, enforce GDPR/CCPA compliance, and work closely with the Legal and Risk teams to safeguard customer data.
• Performance Monitoring & Optimization: Build observability pipelines, define SLAs, and use analytics to drive continuous improvement of data quality and system latency.
• Mentorship & Thought Leadership: Guide junior architects, foster a culture of technical excellence, and represent arenaflex at industry conferences and forums.

Essential Qualifications (What You Must Bring)

• Education: Bachelor’s degree in Computer Science, Data Engineering, Software Engineering, or a related discipline.
• Experience: Minimum 8 years of hands‑on experience designing and implementing large‑scale data platforms, with at least 3 years focused on customer identity solutions.
• AdTech Expertise: Proven track record of building end‑to‑end advertising technology stacks, including DSP integration, audience activation, and measurement.
• Data Modeling Mastery: Deep knowledge of data modeling, identity graphs, and universal identifiers (e.g., UID 2.0, Match ID).
• Security Acumen: Strong understanding of data security, encryption, tokenization, and privacy regulations (GDPR, CCPA, etc.).
• Cloud Proficiency: Hands‑on experience with cloud platforms such as AWS, Google Cloud, or Azure, including serverless architectures and data lake solutions.
• Analytical Mindset: Ability to translate complex business requirements into robust technical designs, backed by data‑driven decision making.
• Leadership Skills: Demonstrated ability to lead cross‑functional teams, influence stakeholders, and communicate technical concepts to non‑technical audiences.

Preferred Qualifications (What Will Set You Apart)

• Master’s or Ph.D. in Computer Science, Data Science, or a related field.
• Experience in a digital marketing or e‑commerce environment, especially within travel or hospitality.
• Hands‑on work with data clean‑rooms, privacy‑preserving analytics, or consent management platforms.
• Familiarity with machine learning pipelines that enrich identity graphs with predictive attributes.
• Published research or patents in the areas of identity resolution, data federation, or AdTech standards.
• Experience building and scaling micro‑services architectures for real‑time data processing.

Core Skills & Competencies

• Technical Stack: Proficiency in SQL, NoSQL (e.g., Cassandra, DynamoDB), data streaming (Kafka, Kinesis), and ETL tools.
• Programming Languages: Strong coding skills in Java, Scala, Python, or Go.
• Architecture Frameworks: Experience with TOGAF, Zachman, or similar enterprise architecture methodologies.
• Collaboration Tools: Comfortable using Jira, Confluence, Git, and CI/CD pipelines for agile delivery.
• Problem Solving: Ability to dissect complex data challenges, propose elegant solutions, and iterate quickly.
• Communication: Clear, concise, and persuasive communication style for both technical and executive audiences.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Principal Architect, you will have access to:

• Executive mentorship programs that connect you with senior leaders across the airline and technology divisions.
• Annual technology conferences, workshops, and certifications (e.g., AWS Certified Solutions Architect, TOGAF).
• Opportunities to lead high‑visibility, cross‑business initiatives that shape the future of travel marketing.
• Rotational assignments that allow you to explore product management, data science, or strategic planning roles.
• A dedicated learning budget to pursue courses, books, or research projects of your choosing.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the importance of this role:

• Base Salary: Market‑aligned range, typically between $130,000 and $190,000 USD, depending on experience and location.
• Performance Bonus: Annual incentive tied to individual and company performance.
• Equity Participation: Stock options or restricted stock units to share in arenaflex’s long‑term success.
• Comprehensive Health Plans: Medical, dental, vision, and mental health coverage.
• Retirement Savings: 401(k) plan with company match.
• Generous Paid Time Off: Vacation, sick leave, and holidays, plus additional days for volunteering.
• Parental Leave: Paid maternity and paternity leave to support new families.
• Travel Benefits: Complimentary or discounted airline tickets for you and eligible dependents.
• Remote‑First Flexibility: Full‑time remote work with a home office stipend, ergonomic equipment, and virtual collaboration tools.
• Wellness Programs: Access to fitness apps, mental‑wellness resources, and employee assistance programs.

Work Environment & Culture at arenaflex

arenaflex prides itself on an inclusive, collaborative, and innovative culture. Our remote teams are supported by:

• Global Diversity: A workforce that reflects the many cultures, languages, and perspectives of our passengers.
• Team‑Centric Approach: Regular virtual coffee chats, hackathons, and cross‑departmental workshops that foster community.
• Innovation Labs: Dedicated spaces (both virtual and physical) where ideas are prototyped, tested, and scaled.
• Ethical Standards: A strong commitment to data privacy, sustainability, and corporate responsibility.
• Employee Resource Groups: Networks for women in tech, LGBTQ+ allies, veterans, and other affinity groups.

Application Process – Join arenaflex’s Visionary Team

If you are passionate about turning raw data into personalized journeys, thrive in a fast‑paced AdTech environment, and want to make a lasting impact on a global airline, we want to hear from you. To apply, click the link below, submit your resume, and tell us how your experience aligns with the responsibilities and qualifications outlined above.

Apply Now – Become a Principal AdTech Data & Identity Architect at arenaflex

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available upon request for candidates participating in the recruitment process.