Senior Customer Service Representative – Medicare Operations, Contracting & Producer Certification Specialist

About arenaflex

At arenaflex, we believe that every interaction matters. Our purpose is simple yet powerful: bringing heart to every moment of your health. We are a forward-thinking organization dedicated to delivering enhanced, human-centric health care solutions for a rapidly changing world. Anchored by our core belief that compassion and innovation go hand in hand, arenaflex is transforming how individuals access and experience health services. Our culture is built around empathy, empowerment, and a relentless drive to make health care more personal, more convenient, and more affordable for everyone we serve.

The work we do touches millions of lives, and the people behind that work matter just as much as the outcomes we achieve. arenaflex fosters an environment where every colleague feels valued, supported, and inspired to contribute meaningfully. Our Heart At Work Behaviors guide us in everything we do, encouraging innovation, collaboration, and a deep commitment to those who depend on us. When you join arenaflex, you become part of a mission-driven team that puts heart into health care and people at the center of every decision.

Position Summary

We are seeking a dedicated and detail-oriented Senior Customer Service Representative – Medicare Operations, Contracting & Producer Certification Specialist to join our dynamic Health Care Benefits (HCB) Operations team. This is an exceptional opportunity for bilingual professionals who are passionate about delivering outstanding service while playing a critical role in the Medicare ecosystem. In this role, you will serve as a vital link between arenaflex and the external producers and agents who help bring Medicare plans to millions of Americans.

Your primary responsibilities will include accurate data entry, processing Medicare contracts, scheduling appointments, and verifying certifications to ensure that external producers and agents are fully eligible and authorized to market Medicare plans on behalf of arenaflex. You may also support the background check review and documentation process, ensuring compliance and integrity across all operations. If you thrive in a fast-paced, production-driven environment and find purpose in helping others navigate complex processes, this role is for you.

Key Responsibilities

• Medicare Contract Processing: Accurately enter, review, and process Medicare contracts in accordance with established guidelines, regulatory requirements, and company standards.
• Producer Certification Verification: Verify the eligibility and certification status of external producers and agents to ensure they meet all requirements to market Medicare plans.
• Appointment Scheduling: Coordinate and schedule appointments between producers, agents, and internal stakeholders to facilitate smooth onboarding and ongoing compliance.
• Bilingual Customer Support: Deliver exceptional service in both English and a second language, demonstrating cultural sensitivity and clear communication.
• Background Check Support: Assist in reviewing background check documentation and supplemental materials to maintain compliance and mitigate risk.
• Data Integrity: Maintain meticulous records and ensure all data entered into company systems is accurate, complete, and up to date.
• Empathy and Compassion: Interact with producers, agents, and internal partners in a way that reflects arenaflex’s commitment to heart-centered service, especially when addressing questions or concerns.
• Transaction Management: Handle a high volume of transactions efficiently while maintaining quality and attention to detail.
• Issue Resolution: Identify and resolve discrepancies or issues in contracts, certifications, or documentation promptly and professionally.
• Collaboration: Work closely with cross-functional teams to support operational goals, share insights, and continuously improve processes.

Required Qualifications

• High School diploma, G.E.D., or equivalent experience.
• Prior experience working in a production-oriented environment.
• Demonstrated customer service experience in a transaction-based setting such as a call center or retail environment.
• Proven ability to empathize with customers and demonstrate compassion in every interaction.
• Bilingual proficiency in English and at least one additional language.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications

• Previous experience in health care, insurance, or Medicare-related operations.
• Familiarity with contract processing, certification verification, or regulatory compliance workflows.
• Experience supporting background check or onboarding processes.
• Strong problem-solving skills and a proactive approach to identifying improvements.
• Comfort working with various software systems, databases, and digital tools.
• Excellent verbal and written communication skills in both English and a second language.

Essential Skills and Competencies

• Customer Centricity: A genuine passion for helping others and delivering service that exceeds expectations.
• Communication: Clear, professional, and compassionate communication across multiple channels and languages.
• Adaptability: Ability to adjust to evolving processes, regulatory changes, and shifting priorities.
• Accuracy: Meticulous attention to detail with a commitment to producing error-free work.
• Time Management: Skilled at balancing competing demands and meeting deadlines in a high-volume setting.
• Teamwork: A collaborative mindset with a willingness to support colleagues and contribute to shared goals.
• Integrity: A strong ethical foundation and commitment to confidentiality and compliance.

Career Growth and Learning Opportunities

At arenaflex, your growth is our priority. We believe in investing in our people and providing pathways for professional development. When you join our team, you gain access to a wide range of learning resources, mentorship opportunities, and career advancement programs. Whether you aspire to deepen your expertise in Medicare operations, transition into leadership, or explore other areas of health care, arenaflex is committed to supporting your journey.

We offer tuition assistance, free development courses, and education benefits to help you expand your skills and achieve your goals. Many of our colleagues have grown from entry-level roles into supervisory, managerial, and specialist positions, and we are proud to foster a culture of internal mobility and continuous learning.

Work Environment and Company Culture

Working at arenaflex means being part of a community that genuinely cares. Our culture is rooted in empathy, respect, and a shared sense of purpose. We celebrate diversity and inclusion, recognizing that different perspectives make us stronger and better equipped to serve our customers. Our Heart At Work Behaviors empower every team member to contribute meaningfully, share ideas openly, and drive innovation.

We understand the importance of work-life balance and strive to create an environment where colleagues can thrive both professionally and personally. From flexible scheduling options to comprehensive well-being programs, arenaflex is dedicated to supporting the holistic health of our employees.

Compensation and Benefits

We offer a competitive compensation package designed to attract and retain top talent. The typical pay range for this role is $17.00 to $28.46 per hour, depending on experience, education, geography, and other relevant factors. In addition to a competitive base salary, arenaflex provides a robust benefits package, including:

• Comprehensive medical, dental, and vision insurance coverage.
• Access to a 401(k) retirement savings plan with company matching.
• An Employee Stock Purchase Plan for eligible team members.
• Fully paid term life insurance for eligible employees.
• Short-term and long-term disability benefits.
• Well-being programs designed to support physical, mental, and emotional health.
• Education assistance and free professional development courses.
• Discounts on arenaflex products and services, plus partner discount programs.
• Generous Paid Time Off (PTO), vacation pay, and paid holidays consistent with applicable state laws and company policies.

For a complete overview of available benefits, please visit our careers portal.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

How to Apply

If you are a motivated, compassionate, and bilingual professional looking to make a meaningful impact in health care operations, we invite you to apply today. This is your opportunity to join a team that puts heart into everything we do, where your skills and dedication will directly contribute to helping millions of Americans access the Medicare coverage they deserve. Become part of arenaflex and help us shape the future of human-centric health care — one interaction at a time.

The anticipated application window for this opening will close on 10/11/2024. We encourage all interested candidates to submit their applications promptly.