Remote Customer Service Specialist II – Provider Relations & Medicaid Enrollment Support at arenaflex

About arenaflex – Pioneering Talent Solutions in a Digital World

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering exceptional experiences for both clients and the professionals we place. Our mission is to build a diverse, inclusive workforce that mirrors the communities we serve, while leveraging cutting‑edge technology to streamline recruitment, onboarding, and ongoing support. As a remote‑first organization, arenaflex empowers its employees to work from anywhere, fostering flexibility, autonomy, and a culture of continuous learning.

Why This Role Matters

In the rapidly evolving landscape of health‑care and social services, providers rely on accurate, timely information to maintain compliance, secure Medicaid credentials, and deliver high‑quality care to vulnerable populations. As a Customer Service Specialist II, you will be the frontline liaison between arenaflex’s provider network and the agencies that regulate them. Your expertise will directly influence enrollment efficiency, compliance accuracy, and overall satisfaction for providers ranging from home‑health agencies to community‑based mental health programs.

Position Overview

This is a fully remote, temporary assignment (60‑90 days) that offers a structured schedule (8:00 am – 4:30 pm EST) and the opportunity to make a tangible impact on provider operations across the United States. You will join a collaborative team that values precision, empathy, and proactive problem‑solving.

Key Responsibilities

• Answer inbound calls and respond to voicemails on the provider relations line, addressing inquiries such as application status, Medicaid provider number requests, and compliance review questions.
• Maintain meticulous call logs in the arenaflex system, capturing contact details, conversation summaries, and follow‑up actions for each provider interaction.
• Provide clear, step‑by‑step guidance to providers on enrollment procedures, documentation requirements, and policy interpretations.
• Collaborate with internal enrollment and compliance teams to meet daily and weekly service level agreements (SLAs) and support broader business objectives.
• Assist with ancillary tasks, including uploading required documents, verifying data integrity, and updating provider records in real time.
• Identify recurring issues or knowledge gaps and recommend process improvements to enhance the provider experience.
• Participate in regular training sessions and team huddles to stay current on Medicaid regulations, third‑party payer policies, and arenaflex’s evolving service offerings.

Essential Skills & Competencies

• Effective Communication: Ability to convey complex regulatory information in a clear, compassionate manner, both verbally and in writing.
• Team Collaboration: Demonstrated success working within cross‑functional teams, sharing insights, and supporting peers to achieve collective goals.
• Technical Proficiency: Comfortable navigating MS Word, Excel, Outlook, and web‑based platforms; adept at learning new software quickly.
• Independent Judgment: Capacity to interpret policies, make informed decisions, and escalate when necessary, while adhering to arenaflex’s standards.
• Attention to Detail: Precision in documenting interactions, ensuring data accuracy, and following compliance protocols.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote environment with minimal supervision.

Qualifications

Experience Requirements

• Minimum of 2 years of customer service experience, preferably in a health‑care, public health, or social services setting.
• At least 36 months of paid experience working with critical‑care providers, public health agencies, or organizations serving children, older adults, individuals with traumatic brain injury, or persons with developmental disabilities.
• One year of that experience must involve provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Experience in a home‑health program, community health program, hospital, private practice, publicly funded institution, long‑term care facility, mental health program, or similar environment is highly desirable.

Educational Requirements

• Bachelor’s degree in a relevant field (e.g., Health Administration, Public Health, Business) combined with at least 2 years of paid experience, or an equivalent combination of education and experience.

Working Conditions & Remote Setup

• Fully remote work environment; a quiet, dedicated workspace with reliable internet connectivity is required.
• Standard work hours are 8:00 am – 4:30 pm EST, with occasional flexibility to accommodate provider needs.
• Company‑provided headset and access to arenaflex’s secure remote desktop tools.
• Temporary assignment lasting 60‑90 days, with the possibility of extension based on performance and business needs.

Compensation, Benefits & Professional Growth

arenaflex offers a competitive compensation package that reflects your experience, skill set, and the geographic market. While exact figures vary, candidates can expect a salary range that aligns with industry standards for remote customer service roles. In addition to base pay, arenaflex provides:

• Health, dental, and vision insurance options.
• Retirement savings plans with employer matching contributions.
• Paid time off (PTO) and holidays to support work‑life balance.
• Access to continuous learning resources, including webinars, certifications, and mentorship programs.
• Opportunities to transition into permanent roles within arenaflex’s broader talent acquisition and client services divisions.

Career Development at arenaflex

arenaflex is committed to nurturing talent from day one. As a Customer Service Specialist II, you will gain exposure to:

• Regulatory frameworks governing Medicaid and other third‑party payers.
• Advanced CRM and case‑management platforms used by leading staffing firms.
• Cross‑departmental projects that enhance your analytical and problem‑solving abilities.
• Leadership pathways that can lead to supervisory, training, or specialist roles within the organization.

Our Culture & Values

At arenaflex, we celebrate diversity, equity, and inclusion. Our remote‑first culture emphasizes:

• Collaboration: Regular virtual team meetings, peer‑to‑peer knowledge sharing, and open communication channels.
• Innovation: Encouragement to suggest process improvements and adopt new technologies that streamline provider interactions.
• Well‑Being: Resources for mental health, ergonomic home‑office guidance, and flexible scheduling to support personal needs.
• Integrity: Commitment to ethical practices, data security, and compliance with all applicable regulations.

Application Process

Ready to join arenaflex and make a difference in the lives of providers and the communities they serve? Follow these steps:

1. Click the Apply Job! button to submit your resume and a tailored cover letter.
2. Complete a brief online assessment that evaluates your communication style and problem‑solving approach.
3. Participate in a virtual interview with the arenaflex hiring team, where you’ll discuss your experience, motivations, and fit for the role.
4. Receive a prompt decision and, if selected, onboarding instructions to set up your remote workstation.

Join arenaflex – Your Next Career Chapter Starts Here

If you are a detail‑oriented, empathetic professional who thrives in a remote environment and is passionate about supporting health‑care providers, arenaflex wants to hear from you. Bring your expertise, enthusiasm, and commitment to excellence, and help us continue to deliver world‑class staffing solutions that empower providers and improve outcomes for the people who need them most.

Apply today and become an integral part of arenaflex’s mission to shape the future of talent consulting.