[Remote] Partner Incentive Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a detail-oriented Partner Incentive Operations Specialist to support the administration of partner incentive programs and ensure accurate, timely processing of partner payments.

Responsibilities

• Review, triage, and process partner incentive submissions in accordance with established policies and service level agreements (SLAs)
• Validate supporting documentation and follow up with partners regarding incomplete or inaccurate submissions
• Apply program rules and guidelines to ensure eligibility and compliance
• Coordinate vendor onboarding activities with Finance and Accounts Payable teams
• Manage incentive payout processes and ensure payments are processed accurately and on schedule
• Investigate and resolve payment-related discrepancies
• Maintain accurate records of incentive submissions, approvals, and payments
• Perform ongoing reconciliation activities to ensure data integrity and financial accuracy
• Monitor incentive program activity and maintain source-of-truth reporting trackers
• Develop and maintain Standard Operating Procedures (SOPs) for incentive administration processes
• Establish and improve operational workflows, controls, and SLA tracking
• Identify opportunities to increase efficiency through automation and process optimization
• Generate operational reports related to submission volumes, processing timelines, payouts, and program performance
• Partner closely with Finance, Accounts Payable, Partner Programs, and other internal stakeholders
• Escalate complex cases or policy exceptions as appropriate

Skills

• 3+ years of experience in Partner Operations, Channel Operations, Finance Operations, Deal Desk, Program Operations, Revenue Operations, or related operational roles
• Experience processing transactions, incentives, rebates, payments, claims, or similar operational workflows
• Strong attention to detail with a demonstrated ability to maintain accuracy in high-volume environments
• Experience managing reconciliations, tracking systems, and operational reporting
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities simultaneously
• Proficiency in Microsoft Excel and/or Google Sheets

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