[Remote] IT Systems Engineer (End User Computing) - Remote

Note: The job is a remote job and is open to candidates in USA. Russell Tobin is a staffing firm seeking an IT Systems Engineer (End User Computing) for a remote role. The position involves service ownership, management, and third-level support, focusing on troubleshooting and resolving vulnerabilities in desktop operating systems and applications while ensuring security and stability.

Responsibilities

• Vulnerability Management: Identify, assess, and resolve desktop operating system and application vulnerabilities to ensure the security and stability of endpoints. Determine detection methods used to identify vulnerabilities, and identify feasible, effective automated resolutions
• Software Lifecycle Management: Manage end-of-support and end-of-life software, including planning and executing upgrades, replacements, and decommissioning
• Patch Management: Implement and manage third party software patches and updates to maintain system integrity and security
• Software Packaging: Perform analysis work to determine if vulnerable, and end-of-support, and end-of-life software can be packaged for resolution (modify/harden/upgrade/uninstall) across hundreds or thousands of devices. Submit packaging requests with requirements as needed
• Software Distribution: Monitor, report on, and optimize outcomes for fixes, upgrades, or uninstallation of vulnerable applications, ensuring efficient desktop operations and user satisfaction
• Documentation: Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed
• Ticket and Problem Management: Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests. Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues
• Collaboration: Work with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience

Skills

• 3+ years experience in the technology field with experience in advanced troubleshooting of software and vulnerabilities in a large enterprise environment
• Minimum of a high school diploma or GED required
• Strong knowledge of Windows Desktop Operating Systems (Win11 primarily, Mac OS secondary), Intune, Entra, PowerShell, Bash, Virtualization (Citrix, VMWare, MS AVD), BitLocker, Microsoft Office Suite (M365), Browsers (Chrome, Edge)
• Strong understanding of infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, and VPN
• Ability to effectively interact with individuals at all levels of responsibility and authority. Strong troubleshooting and organizational skills
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
• Windows Operating Systems (Win10/11)
• Mac OS
• PowerShell
• Office O365/M365
• Jira
• ServiceNow
• Browsers (Chrome, Edge)
• Bachelor's degree from an accredited college or university is preferred
• Microsoft BitLocker
• Intune & Entra
• Jamf
• Qualys
• Tenable
• Rapid7 or equivalent
• WAN/LAN
• TCP/IP
• DHCP
• DNS
• VPN
• PowerBI
• Excel
• Access
• SQL

Benefits

• Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Company Overview

Company H1B Sponsorship