[Remote] Senior Customer Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Danaher Corporation, through its operating company Beckman Coulter Diagnostics, is seeking a Senior Customer Technical Support Specialist to provide technical support to customers in the life sciences and diagnostics sector. The role involves resolving complex issues related to hardware, software, and assays in a remote support environment.

Responsibilities

• You will be asked to independently resolve complex and routine issues on the microbiology product line
• You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue
• You will be expected to use soft skills and maintain quality standards to ensure compliance

Skills

• Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience required
• Ability to clearly articulate and provide directions over the phone or via email
• MUST BE available to work weekend recurring basis
• Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro
• Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology
• Bachelor's degree and Experience in a Customer Service environment

Benefits

• Bonus/incentive pay
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Flexible, remote working arrangements for eligible roles
• Remote work arrangement in which you can work remotely from your home

Company Overview

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