[Remote] Regional Operations Director

Note: The job is a remote job and is open to candidates in USA. Veritas Veterinary Partners is a company dedicated to building a network of trust and opportunity for veterinary professionals nationwide. They are seeking an experienced Regional Operations Director to oversee the operational performance of multi-specialty Partner Hospitals, focusing on financial outcomes, operational consistency, and people development across the region.

Responsibilities

• Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals
• Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams
• Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices
• Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution
• Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives
• Support onboarding and integration of acquired hospitals into Veritas operational standards as needed
• Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes
• Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests
• Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement
• Hold hospital leadership accountable for financial targets, providing coaching and support to address variances
• Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting
• Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio
• Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies
• Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes
• Partner with Human Resources on complex employee relations matters, investigations and workforce planning
• Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support
• Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery
• Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice
• Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety
• Monitor client experience data across the region and work with hospital leaders to implement service improvements
• Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals
• Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations
• Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery

Skills

• Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role
• Minimum seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level role
• Demonstrated P&L ownership and financial management experience across multiple locations
• Proven ability to lead, develop and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio
• Strong analytical skills with experience using financial reports, operational KPIs and performance data to drive decisions
• Excellent communication and relationship-building skills with the ability to influence across all organizational levels
• Ability to travel 50% or more, including across multiple time zones
• Experience in specialty and/or emergency veterinary medicine, including familiarity with 24-hour hospital operations
• Prior experience in a PE-backed, high-growth or multi-site veterinary consolidation environment
• Certified Veterinary Practice Manager (CVPM) designation or equivalent healthcare management credential
• Master's degree in Business Administration, Healthcare Administration or a related field
• Familiarity with practice management software such as ezyVet, Impromed or AVImark
• Experience supporting post-acquisition integration of veterinary or healthcare practices
• Exposure to AI-assisted clinical or operational tools in a hospital or healthcare setting

Benefits

• Mental health support with Talkspace
• Paid time off
• Reimbursement of professional membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Pet insurance and discount program
• Employee Assistance Programs

Company Overview