[Remote] Customer Support Agent

Note: The job is a remote job and is open to candidates in USA. Triumph is a company focused on collectibles trading and real-money gaming platforms. They are seeking a Customer Support Agent to manage user inquiries, troubleshoot issues, and advocate for users while contributing to the improvement of the support team. This role is fully remote, allowing employees to work from anywhere.

Responsibilities

• Respond to user inquiries across our support channels with speed, empathy, and accuracy
• Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade
• Advocate for users internally by surfacing recurring problems so we can fix root causes
• Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow
• Contribute ideas and improvements that help the support team scale for the future

Skills

• Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly
• Availability to work a full time 40-hour weekly schedule
• Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations
• Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality
• Your own computer and a reliable internet connection
• Previous customer support experience is a plus
• Familiarity with the TCG and/or gaming world is a plus

Benefits

• Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
• We promote from within. Our support leadership and managers come from internal employees who started right where you will.
• The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.

Company Overview