Service Operations Supply Chain Lead
Job Description:
- Source, quote, and purchase service parts, repair components, and consumables for deployed HVAC and mechanical systems
- Identify and qualify alternate sources to mitigate lead-time or obsolescence risks
- Negotiate pricing, terms, and delivery schedules to achieve cost-effective and reliable supply
- Manage escalations for urgent repair or warranty parts
- Partner with service technicians, operations managers, and logistics teams to anticipate field part requirements
- Track and ensure on-time delivery of parts to service locations
- Maintain proactive communication regarding part status, backorders, and risk mitigation
- Coordinate with logistics for expedited shipments and emergency repairs
- Maintain accurate supplier and pricing records, preferred vendor lists, and lead-time databases
- Evaluate supplier performance on responsiveness, quality, and delivery metrics
- Collaborate with strategic sourcing teams on supplier consolidation and process improvements
- Utilize ERP and reporting tools to monitor open orders and spend by category
- Support KPI tracking and reporting for service materials
- Lead initiatives that improve supply reliability, reduce cost, and enhance data integrity
- Own the preparation and execution of technical proposals, selections and submittals for customers, ensuring accuracy while minimizing time to delivery
- Work closely with the engineering and the product management team for future product development to tailor standard and custom cooling solutions leading with a customer first approach
- Lead the standards and industry trends and developments in data center cooling technology by participating in all relevant governing bodies (i.e. OCP, AHRI etc.)
- Own the technical performance and maintenance of selection software for all equipment
- Build and maintain strong relationships with customers, ensuring customer satisfaction and continued repeat business
- Support technically to achieve sales targets and contribute to the overall growth and success of the company
Requirements:
- Bachelor’s Degree in Supply Chain Management, Business, or related field
- 5 years of experience in sourcing or supply chain roles supporting field service, aftermarket, or repair operations
- Proven experience sourcing HVAC, mechanical, or electrical components
- Proficiency with ERP/MRP systems and Microsoft Excel
- Strong negotiation, communication, and organizational skills
- High sense of urgency and accountability supporting field operations
Benefits:
- Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
- Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
- Airconditioned work environment
- Benefits start day one
- 401K match
- First year, 4 weeks’ vacation (accrued)
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