Experienced Customer Service Field Technician – Remote with Travel Opportunities at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences and ensuring the reliability and performance of our Power Systems. As a Customer Service Field Technician, you'll play a vital role in our team, providing hands-on service, technical support, and customer interaction both on-site and remotely. If you're passionate about electrical troubleshooting, committed to safety, and have a customer-first mindset, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative Power Systems solutions, serving customers across the US and Canada. Our team is passionate about delivering exceptional customer experiences and ensuring the reliability and performance of our systems. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome talented individuals like you to our team.
Job Summary
As a Customer Service Field Technician, you'll be responsible for performing startup, commissioning, service, and preventive maintenance on arenaflex equipment, including static transfer switches, power distribution equipment, and remote power panels. You'll also provide customer support while on-site and via email and phone, maintain timely and detailed service records, and respond to emergency situations. This is a remote position with travel opportunities to customers within surrounding areas and states.
Key Responsibilities
* Perform startup, commissioning, service, and preventive maintenance on arenaflex equipment, including: + Static transfer switches + Power distribution equipment + Remote power panels
- Provide customer support while on-site and via email and phone
- Maintain timely and detailed service records in the arenaflex system
- Respond to emergency situations and provide critical incident support
- Regularly scheduled time slots for 24/7 incident response
Requirements
* Service experience with electric power systems – Required
- Electrical and electronic troubleshooting skills – Required
- Ability to read diagrams and schematics – Required
- Familiarity with programming printed circuit boards via PC-based programs – Required
- Safety awareness and electrical PPE knowledge – Required
- Associate degree in electrical field – Preferred
- Electronics or electrical training from military service – Preferred
- Clean driving record – Required
- US Citizenship or C1 Permanent Resident Alien status – Required
Work Location
* Training will be conducted at arenaflex Headquarters in Aurora, Ohio
- Field service work will be performed at customer sites through the US and Canada, requiring travel
- At times, weekend or possibly holiday work may be required
Compensation & Benefits Package
* Salary non-exempt status
- Group health, vision, and dental benefits
- Competitive 401(k) match
- Generous paid time off
- Simplified travel expense processing
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive and respectful work environment, free from discrimination and harassment. Our policy applies to all areas of employment, including recruitment, hiring, training, and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Why Join arenaflex?
* Opportunity to work with a leading provider of innovative Power Systems solutions
- Collaborative and dynamic work environment
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
How to Apply
If you're passionate about delivering exceptional customer experiences and ensuring the reliability and performance of our Power Systems, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job