Experienced Full Stack Customer Service Representative – Night Shift
Join arenaflex, a leading global casino-entertainment company, in providing exceptional customer experiences Are you a customer service enthusiast with a passion for delivering outstanding experiences? Do you thrive in a fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our night shift team. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and exceeding customer satisfaction expectations.
About arenaflex
arenaflex is a global casino-entertainment company with a rich history of innovation and excellence. With a presence in 10 states and a growing omni-channel presence, we are committed to delivering exceptional experiences to our customers. Our company values diversity, equity, and inclusion, and we strive to create a culture where everyone can thrive.
The Role
As a Full Stack Customer Service Representative, you will be the face of arenaflex, interacting with customers through various channels, including phone, email, and chat. Your primary responsibility will be to provide timely and effective support, resolving customer issues and concerns in a professional and courteous manner. You will work closely with our team to ensure seamless communication and collaboration, leveraging your exceptional problem-solving skills and attention to detail.
Key Responsibilities:
* Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner
- Utilize software, databases, scripts, and tools to efficiently manage customer interactions
- Engage in active listening, confirming or clarifying information, and diffusing angry clients
- Meet or exceed call center metrics while providing excellent customer service
- Participate in training, coaching, and learning opportunities to expand knowledge of the company, products, and position
- Adhere to all company policies and procedures
What We're Looking For:
* Passion for creating amazing customer experiences
- Ability to balance quality vs. quantity
- Growth/learning mindset to help manage change
- Excellent thinking and problem-solving skills
- Ability to sit for extended periods
- Ability to work on a computer with repetitive hand and wrist movement
- Exceptional attention to detail
- Fluency in both English and Spanish (preferred)
Experience Required:
* High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems, including basic troubleshooting and multiple platforms/operating systems
- Knowledge of iCasino and Online Sports Betting a plus
What You'll Get:
* Competitive salary
- Annual vacation
- Annual bonus
- 401(k) program
- Health insurance
- Home office allowance
Our DNA/Values:
* Always Ready to adapt and innovate
- You Make the Difference, delivering exceptional experiences
- All One Team, working together to achieve excellence
- Learning Every Day, embracing curiosity and growth
- Love to Lead, seeking innovation and excellence
Equal Opportunities:
* arenaflex is committed to promoting equal opportunities in employment and working conditions
- We believe in diversity, equity, and inclusion, and we encourage a culture where everyone can be themselves at work
Flexible Working:
* arenaflex champions hybrid working, offering a flexible blend of working in the office and from home
How to Apply:
If you believe you have what it takes to join our team and deliver exceptional customer experiences, submit your application without delay. We are eager to hear from talented candidates like you. Apply to this job Apply for this job