[Remote] Account Manager (Bilingual: English/Canadian French)

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is a company committed to exceptional customer service and support, seeking a Bilingual Account Manager to manage relationships with clients and partners. The role involves providing timely support in both English and Canadian French, handling service issues, and ensuring accurate reporting and documentation of account activities.

Responsibilities

• Manage and grow relationships across a portfolio of accounts, serving as one of the day-to-day points of contact for account needs, questions, and transactions. This role will regularly support English-speaking clients and may also support Canadian French-speaking accounts as assigned
• Provide timely and high-quality customer support via phone, email, and other channels in English on a regular basis, and in Canadian French as needed to support designated customers and partners
• Handle service issues and account concerns from intake through resolution, including professionally de-escalating customer situations in English and in Canadian French when applicable, and escalating any critical issues to the appropriate internal teams as needed
• Complete required reporting accurately and on schedule, maintaining clear documentation of account activity and issue resolution
• Perform accounting-related functions, including verifying service pricing and resolving discrepancies with internal teams and external partners
• Proactively request, review, and validate transactional data (e.g., pricing, shipment/service weights, and related details) throughout the month and ahead of monthly close to support Finance and ensure accuracy
• Participate in an on-call rotation as required (additional compensation provided accordingly) and respond to urgent client needs, primarily in English and in Canadian French as needed based on the account/customer

Skills

• Fluency in both English and Canadian French required (spoken and written)
• 1 – 2 years of Microsoft Excel and Outlook experience
• Strong communication and interpersonal skills
• Exceptional organizational and time management skills
• High level of attention to detail
• Database management experience is preferred

Benefits

• Comprehensive benefits package
• Generous employee contribution to our health, dental, and vision insurance premiums
• 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested
• Company sponsored short-term, long-term, and life coverage
• A multitude of supplemental and voluntary benefit programs
• Competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts
• Fully remote working environment with virtual culture and teambuilding events
• Coaching culture
• Professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees

Company Overview