Experienced Inbound Chat Specialist – Automotive Industry Expertise

Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for the automotive industry, as an Inbound Chat Specialist. At blithequark, we're dedicated to revolutionizing the way car dealerships interact with their customers. Our team of experts is committed to delivering exceptional service and support, and we're looking for talented individuals like you to join our ranks. As an Inbound Chat Specialist, you'll play a critical role in representing our automotive dealer clients favorably, engaging with customers online, and turning conversations into leads that drive revenue.

About blithequark

blithequark is a dynamic and innovative company that's passionate about empowering car dealerships to deliver better results and transform the customer experience. With a rich history dating back to 1866, we've established ourselves as a leading provider of car dealership software, services, and forms. Our team is dedicated to staying ahead of the curve, and we're committed to providing our associates with the training, support, and resources they need to succeed.

Responsibilities

As an Inbound Chat Specialist, your primary responsibilities will include:

• Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
• Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
• Summarizing interactions based on customer needs for client review and developing a knowledge base of our evolving products and services
• Collaborating with our team to ensure seamless communication and exceptional customer service

Qualifications

To succeed in this role, you'll need:

• Previous experience in retail customer service or the automotive industry (although not necessary)
• Basic internet and window-based computer skills
• Strong ability to multitask, with gaming experience a plus
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and thrive in a quick-paced work environment

Requirements

* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window-based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off and work-life balance
• Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

What We Offer

At blithequark, we're committed to providing our associates with the tools, training, and support they need to succeed. Our College Station facility offers a range of benefits, including:

• Onsite dining facility offering complimentary breakfast and lunch
• Fitness center and onsite medical center
• Opportunities to participate in sports and social leagues
• Volunteering initiatives through our Associate Foundation

Why Join blithequark?

If you're passionate about customer service, technology, and the automotive industry, we invite you to join our team. As an Inbound Chat Specialist, you'll have the opportunity to:

• Work with a dynamic and innovative company that's passionate about empowering car dealerships to deliver better results and transform the customer experience
• Collaborate with a talented team of experts who are dedicated to delivering exceptional service and support
• Develop your skills and knowledge in a fast-paced environment where no two days are the same
• Enjoy a comprehensive benefits package and access to our great training programs and facility amenities

How to Apply

If you're ready to take your career to the next level, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we encourage applicants of all ages and experience to apply. We do not discriminate on the basis of age, and we're committed to providing a healthy and inclusive work environment for all our associates. Apply for this job