Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA Opportunity at blithequark

Are you a passionate and empathetic individual with a flair for languages and a knack for sales? Do you want to take your career to the next level by becoming a licensed insurance agent while working remotely for a leading global customer experience technology and services company? Look no further than blithequark, where we're dedicated to making customers happy and empowering our employees to grow and thrive.

About blithequark

blithequark is a pioneering company that has been revolutionizing the customer experience industry since 1982. With a global presence across six continents and a team of over 10,000 employees, we're committed to delivering outcome-based customer engagement solutions that drive business growth and customer satisfaction. Our company values are built around a simple yet powerful philosophy: making customers happy. We believe that by putting the customer at the heart of everything we do, we can create a better world for everyone.

The Role

As a Bilingual Customer Service and Sales Representative at blithequark, you'll be the face of our company, interacting with customers in Spanish and English to provide exceptional service and sales support. You'll be working remotely, which means you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. But don't worry, we'll provide you with all the tools and training you need to succeed in this role.

Key Responsibilities

* Assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs

• Provide full lifecycle customer service and sales, including inbound and outbound calls, emails, and chats
• Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Meet or exceed sales targets and customer satisfaction metrics

What You'll Bring to the Role

* Bilingual in English and Spanish (written and spoken)

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development, with opportunities for growth and advancement

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by blithequark and yearly renewal of license provided by blithequark as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family.

You'll Report to a Team Lead

You'll contribute to the success of the customer experience and the overall success of the team.

About blithequark

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

blithequark is an Equal Opportunity Employer

We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Job Benefits

* Retirement/Pension Plans

• Medical, Dental, and Vision
• Performance bonus
• Life Insurance
• Flexible Spending Accounts
• Work From Home
• Parking
• Paid Holidays
• Employee Events
• On-Site Cafeteria
• Flexible Schedules
• Prescription Drug Coverage
• Maternity/Paternity Paid Leave
• Vacation/PTO
• Paid sick days
• Long Term Disability
• Merchandise Discounts
• Professional Development
• 401K
• Game Rooms
• Employee Referral Program
• Tuition Reimbursement

Skills

* Broadband

• Career Development
• Coaching
• Consulting
• Customer Experience
• Customer Support/Service
• Diversity
• English Language
• HIPAA (Health Insurance Portability and Accountability Act)
• Health Insurance
• High School Diploma
• Insurance
• Licensing
• Multilingual
• Needs Assessment
• Online Chat
• Problem Solving Skills
• Sales
• Service Delivery
• Short Messaging Service (SMS)
• Spanish Language
• Team Lead/Manager
• Training/Teaching
• Video Chat
• Webcams
• Work From Home

Apply Now

If you're ready to take your career to the next level and join a global team of passionate and dedicated professionals, apply now to become a Bilingual Customer Service and Sales Representative at blithequark. Apply for this job