Experienced Customer Service Representative – Sales and Customer Acquisition Specialist (Hybrid Role)

Introduction to blithequark

Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer. At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. We are committed to providing equal employment opportunities and creating a diverse and inclusive work environment.

Job Overview

This hybrid position is based at our location in Lafayette, LA, and offers the flexibility of working in-center 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You will have the opportunity to introduce the latest technology, services, and offers, while driving to meet your daily and monthly sales goals.

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment and accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly and troubleshoot basic problems, seeking higher support when needed.
• Build customer confidence and loyalty by resolving issues and supporting various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights and weekends, and participate in paid training to develop your skills and knowledge.

What We Are Looking For

We are seeking a highly motivated and customer-focused individual with a strong work ethic, adaptability, problem-solving skills, and attention to detail. If you have a passion for delivering exceptional customer service and driving sales growth, we want to hear from you.

Essential Qualifications

• Unwavering customer focus and a strong commitment to delivering exceptional customer service.
• Strong work ethic and ability to work in a fast-paced environment.
• Adaptability and flexibility to work in a hybrid role, with a combination of in-center and remote work.
• Problem-solving skills and attention to detail, with the ability to troubleshoot basic problems and seek higher support when needed.

Preferred Qualifications

• Previous experience in customer service, sales, or a related field, with a proven track record of driving sales growth and delivering exceptional customer service.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a team environment and collaborate with others to achieve shared goals and objectives.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Problem-solving and analytical skills, with the ability to troubleshoot basic problems and seek higher support when needed.
• Time management and organizational skills, with the ability to prioritize tasks and manage your time effectively.
• Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing circumstances.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees develop their skills and knowledge and achieve their career goals. As a Premier Service Consultant, you will have access to a range of training and development opportunities, including paid training, mentorship programs, and career advancement opportunities. You will also have the chance to work with the latest technology, devices, and products, and to develop your skills and knowledge in a range of areas, including sales, customer service, and technical support.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive work environment, where everyone is valued and respected. We offer a range of perks and benefits, including employee discounts, tuition reimbursement, paid time off, and holidays. We also offer a range of wellness programs and employee assistance programs, to help our employees achieve a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with hourly rates ranging from $17.11 to $18.31, and up to $3000 per month in additional commission for meeting sales goals. We also offer a range of perks and benefits, including:

• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories.
• Tuition reimbursement program.
• Paid time off and holidays.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Additional sick leave beyond what state and local law require.
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal.
• Employee assistance programs (EAP).
• Extensive employee wellness programs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we want to hear from you. As a Premier Service Consultant at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and knowledge and achieving your career goals. Apply today to join our team and start your journey with blithequark!