Urgently Hiring: Remote 4-Day Weekend Shift Customer Care Agent - Phone, Chat, and Email Support with a Dynamic Online Retailer

Join the Team at Lighting New York: Where Customer Service Meets Innovation and Fun

Are you a motivated and adventurous individual looking for a new challenge in customer care? Lighting New York, the fastest-growing online retailer in the lighting industry, is seeking a high-impact Remote 4-Day Weekend Shift Customer Care Agent to join our team! As a Customer Care Agent, you will have the opportunity to work in a flexible, hybrid remote arrangement, providing top-notch service to our customers over the phone, on live chat, and through email.

About Lighting New York

At Lighting New York, we pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors. Our team is hard working, adventurous, ambitious, and we like to have fun! We're a team-oriented, positive environment full of friendly people who work hard to always move forward, but we don't underestimate the value of having some fun, either.

Our Culture and Values

We're looking for team members who are team-oriented, highly motivated, and able to work independently to solve unique problems. We need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their "everyday" job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!

Recognition and Awards

Not only were we ranked as a top 5 place to work in the state of Pennsylvania, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! As a Customer Care Agent, you'll have the opportunity to create raving fans for Lighting New York every single day.

Key Responsibilities

As a Remote 4-Day Weekend Shift Customer Care Agent, your primary responsibilities will include:

• Providing exceptional customer service over the phone, on live chat, and through email
• Responding to customer inquiries and resolving issues in a timely and professional manner
• Working independently to solve unique problems and think creatively to come up with new ideas
• Collaborating with team members to achieve shared goals and objectives
• Maintaining accurate records and reports of customer interactions
• Staying up-to-date on product knowledge and company policies to provide informed support to customers

Schedule and Requirements

The schedule for this role is as follows:

• Saturday: 12:30pm-11pm Eastern time (10 hours)
• Sunday: 9am-7:30pm Eastern time (10 hours)
• Monday: 10 Hour Shift between 9:30am-8pm Eastern time
• Tuesday: 10 Hour Shift between 9:30am-8pm Eastern time

Requirements

• High school diploma or equivalent required; some college or associate's degree preferred
• 1-2 years of customer service experience; experience in a call center or remote work environment a plus
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and workflows

Preferred Qualifications

We prefer candidates with:

• Previous experience in the lighting industry or a related field
• Knowledge of customer service software and technology
• Experience with live chat and email support
• Certification in customer service or a related field

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Adaptability and flexibility in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Lighting New York, we're committed to the growth and development of our team members. As a Customer Care Agent, you'll have opportunities to:

• Develop new skills and knowledge in customer service and the lighting industry
• Take on new challenges and responsibilities
• Participate in training and development programs
• Advance to leadership roles or specialized positions

Work Environment and Company Culture

We offer a flexible, hybrid remote work arrangement for this position. As a remote team member, you'll need to provide a secure and quiet work environment with a strong internet connection. We're a team-oriented, positive environment full of friendly people who work hard to always move forward, but we don't underestimate the value of having some fun, either!

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• $17.00/hr with a $1/hour increase after 60-day provisional period
• 2 weeks paid time off per year
• Paid holidays
• Health, dental, vision, and life insurance
• Retirement plan with employer match

Conclusion

If you're a motivated and adventurous individual looking for a new challenge in customer care, we want to hear from you! Apply today to join our team as a Remote 4-Day Weekend Shift Customer Care Agent and take the first step towards a rewarding and challenging career with Lighting New York.

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