Apprentice First Line Support Engineer ID-2700 – Amazon Store

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 The Role:

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

 Benefits:

•                     Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.

•                     Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.

•                     Full Private Medical insurance for all employees.

•                     Regular staff socials

•                     Kitted out staff room for breaks – Pool table, chilled drinks fridge.

•                     Holiday loyalty program – Increased holiday allowance for long standing staff members.

•                     Free parking

Required Skills:

•                     Strong communication skills / Excellent telephone manner

•                     Knowledge of Windows OS and Microsoft Office packages.

•                     Ability to think on your feet and solve any complex issues with empathy.

•                     Keen to learn.

•                     Desire to gain further industry recognised qualifications (With assistance from Genmar)

Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role.

About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

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